Product — CastiaCustomer Success, Product, BA, SaaS or Consulting backgroundFull-time
Product & Customer Success Lead
We're building Castia, an AI-powered enterprise intelligence platform that helps businesses unlock knowledge across documents, databases, emails, cloud storage, and business systems. We're looking for a highly driven individual who loves talking to customers, uncovering problems, and helping shape products that customers actually want.
Responsibilities
- Find and onboard design partners and early customers.
- Run product demos and discovery sessions.
- Conduct customer interviews and gather insights.
- Capture requirements and create user stories.
- Drive customer onboarding and adoption.
- Manage feedback loops between customers and product teams.
- Create case studies and success stories.
- Maintain CRM and sales pipeline.
- Follow up relentlessly and keep opportunities moving.
Requirements
- Excellent communication and presentation skills.
- Strong business analysis and problem-solving ability.
- Experience in Customer Success, Product Management, Business Analysis, SaaS, or Consulting.
- Comfortable working directly with founders and customers.
- Organized, proactive, and highly accountable.
- Passion for AI and emerging technologies.
Nice to have
- Startup experience.
- SaaS onboarding/customer success experience.
- Experience with AI tools such as ChatGPT, Claude, Gemini, etc.
- Familiarity with CRM systems and product management tools.
Why join?
- Work directly with the founder.
- Shape the future of an AI platform from day one.
- Influence product strategy and roadmap.
- Fast growth opportunities as the company scales.
- High ownership and real impact.
Apply
Apply for this role
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careers@bridgeme.tech